Yes, Genuinely Awe-inspiring service. Communication from before I placed order all the way to the end was amazing, I got all the information (and pictures) I needed to make a decision and was kept up to date with what they were doing, even given tips on how to ensure longevity of the doll. I always had a reply very quickly and I always knew exactly what the situation was and was kept in the loop. I am very satisfied and the doll I got is perfect! Love everything!